01
Patient questions in chat
A chat assistant answers from the institution's approved content, such as preparation, opening hours and directions, tells the patient that it is an AI and hands over to a person when needed.
02
Booking by phone and chat
An assistant books, moves and cancels appointments in the scheduling system, with every booking action logged. How it identifies the patient, and what it may change or tell after that, is fixed in the specification.
03
Patient reported outcomes
PROMs such as EQ-5D or the Oxford knee score, used under the licence each instrument requires, sent at set intervals after a procedure, scored, and the results shown per procedure, and per surgeon only with the case mix and the number of cases beside each figure.
04
Remote follow up with alerts
Questionnaires and home measurements after discharge, with values over a threshold flagged. Alerts on measured values can make software a medical device, so the intended purpose (what the manufacturer states the software is for) is fixed in the specification before an alert is sent to the responsible nurse. Thresholds, delay and behaviour when a link fails are verified before use.
05
Referral triage
Referrals read, sorted by specialty and suggested urgency, and missing information requested. A named clinician confirms the suggested urgency before the appointment is set. Alerting and urgency sorting can make software a medical device, so the intended purpose is fixed in the specification first.
06
Document intake
Incoming documents classified, indexed to the right patient and filed into the record, with uncertain cases sent to staff.
07
No shows and waiting lists
Patients likely to miss an appointment get an extra reminder, and freed slots are offered to the waiting list.
08
Patient information in several languages
Preparation and discharge instructions translated by AI and checked by staff before they are sent.
09
A knowledge assistant for staff
Staff ask in plain language, and the answer cites the institution's own protocol and its version.
10
Nursing handover summaries
A summary per patient drafted from the record for the handover, checked by the nurse.
11
Management questions in plain language
Questions about volumes, waiting times and capacity answered from read only data, with the query shown.