StepTodayImprovement
01
Booking
Patients book by phone or email. Staff send the confirmation and the preparation instructions by hand.
→ImprovementOnline booking with automatic confirmations, so reception spends less time on the phone.
02
Before admission
Patients fill in the questionnaires and consent forms on paper, at the desk, on the morning of surgery.
→ImprovementPatients answer the questionnaires online at home, and the answers go straight into the record. The consent discussion with the doctor stays in person.
03
Admission
Staff enter personal and insurance data into the hospital information system (HIS).
→ImprovementThe data the patient gave at online booking fills in the admission record, and staff confirm identity and insurance data instead of typing them again.
04
Diagnostics
Laboratory and imaging orders go out, and the results come back into the record.
→ImprovementResults arrive over the laboratory interface. PDF reports from partner laboratories are read into the record and checked by staff.
05
Treatment
Doctors and nurses document every step, and each procedure is coded for billing.
→ImprovementAn AI summary of earlier documents in complex cases, and billing codes suggested automatically.
06
Discharge
The doctor writes the discharge letter from the record, the laboratory results and the imaging reports.
→ImprovementThe letter is drafted from the record, so the doctor finishes it within the shift.
07
Follow up
Outcome questionnaires go out on paper, or not at all.
→ImprovementQuestionnaires go out online, and the answers are stored in the record.