StepTodayImprovement
01
Test kit
Kit, sample logistics and app come from different suppliers, and samples are matched to customers by hand.
→ImprovementKit, sample and result carry one identifier, so each result reaches the right customer.
02
Laboratory
Partner laboratories send results in their own formats and units.
→ImprovementResults arrive in one data model, with the unit and the source next to every value.
03
Wearable data
Heart rate, sleep and activity come from several vendor platforms.
→ImprovementReadings from every vendor arrive in the same model, labelled with their source.
04
Score and report
The score and its wording in the report may make the software IVD software in the EU or medical device software in the US.
→ImprovementThe regulatory status of the score is written down before launch, and the report claims only what the software is documented to do.
05
Doctor and plan
The software drafts the plan, and it is not recorded who approved it.
→ImprovementThe doctor's sign off is recorded, and the plan cannot reach the customer without it. In the EU the sign off does not change the regulatory status of the software that drafts the plan.
06
Data request
Customer data sits in several systems, so a data request means searching all of them.
→ImprovementCustomer data sits in one model with access set by role, so a request is answered from one place.